Our Service PledgeServiceOne Marine Trade & Mechanical Services understands that you have a choice in service providers. We sincerely appreciate the chance to demonstrate the ServiceOne difference and will show our appreciation at every opportunity. We care about our customer and respect the investment they’ve made into their equipment. All of our team members agree to deliver our Service Pledge at every opportunity.
We will listen to your questions & concerns and respond with honesty and candor.
We can’t promise we can solve your problem, but we will do our best to help. Please be honest and forthright with us if you have questions, comments or concerns.
We will happily refer you to other resources if we're unable to meet your needs.
We do a lot, but we can’t solve every problem. If we can’t help directly, we’ll try to connect you with someone who can.
We’ll show up on time.
We know your time is precious and we won’t waste it.
We’ve been in your shoes.
As boat and yacht owners ourselves, we sympathize with your situation and take great strides to ensure your experience with ServiceOne is pleasant and one you’ll want to repeat.
We’re a relationship based service provider.
We value the opportunity to be your service provider and we’ll demonstrate it in everything we do.
We’re skilled troubleshooters.
Occasionally accurately diagnosing a problem and its root cause is simple. Other times, troubleshooting can be laborious and exhausting. We want to fix your problem right the first time. We ask for your patience and understanding.
We leverage technology to make our services fast, accessible and efficient.
We’re always working to improve our customer service portal, equipment knowledge library and parts delivery systems. We may ask lots of questions prior to/during your service call in an effort to be as time and cost efficient as possible.
We care about the delivery of our service and the quality of our work. If you’re dissatisfied, pick up the phone and talk to us. We care about your feedback.
Expect us to honor any promises or commitments we make.